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107 N. 4th Street
Clear Lake, Iowa 50428
641-357-2111
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Home customer service Cable TV FAQ

Cable TV FAQ

How many TV's can I hook up to CLVISION?

An unlimited number can be hooked up to any of the three different video streams. If you want to watch more than three different channels at the same time, you will need another set top box.
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When the power goes off, why does it take a while for my TV to come back on?

The set top box has to reboot to put the guide information back in. This can take up to 10 minutes.
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How do I get information posted on the Community Channel?

Call 641-357-2111 or e-mail This e-mail address is being protected from spambots. You need JavaScript enabled to view it or fax 641-357-8800 with the information. Be sure to include a contact name and phone number. The information must be of community-wide interest and we reserve the right to edit information.
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Do I have to sign a contract to have CLVISION?

No.
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How many "boxes" do I need?

You only need one set top box. But if you want to have more than three channels to be viewed at one time, you need an additional gateway.
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I live in a rural area. Will CLVISION be available in my area sometime?

CLVISION is already available in some rural areas. In the past we have made significant strides toward our goal of extending service to all rural customers in the Clear Lake and Ventura area. We will announce any further progress.
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Can I connect my surround sound system to CLVISION?

Yes, CLVISION technicians will assist you in connecting your surround sound, with either digital or analog inputs. Even if you don't have a surround sound system, CLVISION audio can be connected to your home stereo system for enjoyment of the numerous music channels.
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Why doesn't my surround sound system show Dolby 5.1 in use?

CLVISION is Dolby 5.1 capable, however only a small percentage of your total programming package is available in Dolby 5.1.
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I just purchased a HDTV. Why don't I see programs in wide screen?

CLVISION HD is a subscribed service.  Call 357-2111 to sign up.
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Do I need a TV with a digital receiver to get CLVISION?

No, CLVISION works with any TV with RF, RCA composite, or S-video connections.
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Do I need an antenna to get local broadcast stations?

No, unlike satellite service, all of your favorite local stations are included in CLVISION.
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