This Customer Said, “You Just Don’t See That in Today’s World.”
“You just don’t see that in today’s world.” That’s what one customer said when he called us. Not to complain. Not to report…
Articles
The Cheapest Internet Plan in Town Worked Perfectly… Right Up Until Taco Tuesday
For months, the Anderson family thought they’d won. They had found the cheapest Internet plan in town, and honestly, most days it seemed…
This Customer Said, “I Don’t Have a Headache Anymore”
Most Internet companies think they’re selling bandwidth. And that’s like a hotel believing it sells square footage. Technically true. But commercially silly. It…
What People Remember When the Internet Goes Out
Late Sunday morning, Stacey got a call from a friend: the Internet was out. This was not a minor domestic inconvenience. Three kids…
The #1 Wrong Move When Evaluating Your Internet
There’s something slightly absurd about how most people evaluate their Internet. We test it when nothing is happening. A quiet moment. One…
A Short Story About Judgment, the Internet, and Digital Harmony
One of the odd things about working in the Internet business is that the moments that matter most rarely look dramatic. And the best…
When Everything Works at Once: Internet Built for North Iowa
A North Iowa neighbor recently came back to CLtel after trying a lower-priced option for a while. On paper, it made sense. Save some…
Why Only 13% of U.S. Internet Customers Feel They Get Excellent Value
According to a recent survey by Consumer Reports, only 13% of Americans say they receive excellent value from their Internet provider. Thirteen percent.
What Most People Get Wrong About Home Internet Reliability
If this sounds familiar, you’re not alone… Your speed test looks great, but evenings feel slower. Uploads drag when everyone’s home.Video calls…