This Customer Said, “I Don’t Have a Headache Anymore”
Most Internet companies think they’re selling bandwidth. And that’s like a hotel believing it sells square footage. Technically true. But commercially silly. It Started with…
Articles
What People Remember When the Internet Goes Out
Late Sunday morning, Stacey got a call from a friend: the Internet was out. This was not a minor domestic inconvenience. Three kids needed to…
The #1 Wrong Move When Evaluating Your Internet
There’s something slightly absurd about how most people evaluate their Internet. We test it when nothing is happening. A quiet moment. One device. Minimal demand.
A Short Story About Judgment, the Internet, and Digital Harmony
One of the odd things about working in the Internet business is that the moments that matter most rarely look dramatic. And the best moments…
When Everything Works at Once: Internet Built for North Iowa
A North Iowa neighbor recently came back to CLtel after trying a lower-priced option for a while. On paper, it made sense. Save some money.
Why Only 13% of U.S. Internet Customers Feel They Get Excellent Value
According to a recent survey by Consumer Reports, only 13% of Americans say they receive excellent value from their Internet provider. Thirteen percent. And that’s…
What Most People Get Wrong About Home Internet Reliability
If this sounds familiar, you’re not alone… Your speed test looks great, but evenings feel slower. Uploads drag when everyone’s home.Video calls freeze at…
If Your Internet Only Acts Up When It Matters…
Why Your Internet Feels Random (But Isn’t) Most people explain bad Internet the same way. “It must be the speed!” That assumption makes sense. Speed…
How Many Devices Can Your WiFi Handle? (The Tootsie Pop Question of the Internet)
Remember the old commercial that asked, “How many licks does it take to get to the center of a Tootsie Pop?” The answer was never…