The Customer Service and Sales Representative serves as the primary point of contact for new and current customers; assists customers with billing inquiries, new service requests, service issues, disconnects, and special deposits; completes paperwork for service applications and disconnects; investigates credit references of new customers and performs collection functions on delinquent accounts; sells and promotes all CL Tel services and its subsidiary services as needed.

Principal Responsibilities:

Personnel Specifications:



Job Knowledge

Related Skills

Position Relationships:

Directly reports to the Supervisor.


Maintains effective working relationships with other staff and management to ensure quality customer service.


Responds to customer and community requests in the interest of quality customer service and good corporate relations with the public.