The Customer Service and Sales Representative serves as the primary point of contact for new and current customers; assists customers with billing inquiries, new service requests, service issues, disconnects, and special deposits; completes paperwork for service applications and disconnects; investigates credit references of new customers and performs collection functions on delinquent accounts; sells and promotes all CL Tel services and its subsidiary services as needed.

Principal Responsibilities:

Personnel Specifications:

Education

Experience

Job Knowledge

Related Skills

Position Relationships:

Directly reports to the Supervisor.

Internal:

Maintains effective working relationships with other staff and management to ensure quality customer service.

External:

Responds to customer and community requests in the interest of quality customer service and good corporate relations with the public.