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Don’t Make a Move Until you Read This: Protecting your Data with the Right Internet Service Provider

Maybe you’re about to make a move across the country. Perhaps you’re about to move across town. Or maybe you’re just interested in moving to another Internet service provider (ISP). Have you considered security options when choosing Internet service? 

If not, that isn’t surprising. Security usually comes up once you commit to an Internet plan. But a little research on the front end could save lots of headaches — and heartache — down the line. 

“What is in place to protect personal information,” is an intelligent first question for potential providers. Seeking answers that suit your needs will leave you happy with your chosen service and provider. Ignoring this question may leave you dealing with inconvenience at best and long-lasting complications at worst. 

Talking Technology 

The following information is technical, but it should put you on the right track to talking logically through security with a potential ISP. 

First, look at routers and the protection they can provide. Your router should act as the gateway between your network and the vast ocean of the broader Internet beyond it. 

Look for a provider that issues routers with Wide Area Network (WAN) and Local Area Network (LAN) ports. These two options allow for the creation of network segments — a piecing of your network that strengthens its abilities to ward off security attacks. The WAN port is a gateway between data from your local network to the broader Internet. The LAN ports allow for a local, more secure network where your attached devices — phones, laptops, smart TVs, etc. — can communicate. Routers should include strong firewalls to block malicious traffic, inappropriate content, or unauthorized access with preset security protocols. 

What about granting Internet access to visitors? You should be able to add a guest network on your router quickly. Visitors can use your Internet without accessing your data.  

With Wi-Fi, encryption goes a long way in protecting data from unauthorized users or eavesdropping hackers. Ensure your potential ISP secures wired connections and encrypts wireless connections by default.

Clear-cut Policies 

The right ISP will value your privacy as much as you do and be upfront about its policies protecting your data. Those policies should be easy to understand, and answers to any of your questions should be forthcoming. 

Another good activity is to run through a breach scenario with an ISP representative. Let them explain what they do if your personal information is compromised. The basic protocol should include customer notification, an internal investigation to determine the scope and cause of the breach, processes for breach containment and mitigation, and more robust security measures where applicable. 

Expect Courtesy 

Throughout a process like this, expect consistent communication from your ISP. If you have questions or concerns at any point pre- or post-signup, polite, informative communication from your potential provider is essential. 

Now, you have a basis for moving— physically or by changing providers — toward secure Internet service. Have questions right now? Give us a call (641) 357-2111 or visit

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